Practice Information

Information about the organisation of the practice and the staff in the team. More...

Appointments

When the surgeries are open & how to make appointments with doctors and nurses. More...

Clinics and Services

We have a range of services from Travel Clinics to Chronic Disease Clinics. More... 

Patient Survey Analysis

The results so far are shown below.

Total responses: 65

1How far in advance would you like to be able to book and appointment?
     4 weeks7
 10%
     3 weeks5
 7%
     2 weeks24
 36%
     1 week 29
 44%
2Have you ever missed an appointment because?
     I had recovered9
 13%
     I forgot18
 27%
     I was delayed by traffic10
 15%
     Too difficult to cancel2
 3%
     Other 14
 21%
3Would you like to be reminded about your appointment?
     By text57
 87%
     Personal Call4
 6%
     Other 4
 6%
4Missed appointments are a problem for the practice. Can you easily contact the practice when you wish to cancel an appointment?
     Always28
 43%
     Most of the time19
 29%
     Usually7
 10%
     Sometimes7
 10%
     Never 4
 6%
5I feel that the way in which the surgery provides me with health information is adequate?
     Strongly agree11
 16%
     Agree42
 64%
     Partly agree9
 13%
     Disagree3
 4%
     Strongly disagree 00%
6I have enough information about the services on offer?
     Strongly agree8
 12%
     Agree40
 61%
     Partly agree11
 16%
     Disagree6
 9%
     Strongly disagree 00%
7Which of the following do you use to find out information about the practice?
     Website17
 26%
     Telephone36
 55%
     Notice Boards19
 29%
     Other 8
 12%
8Did you know that you can book an appointment with your GP online?
     Yes37
 56%
     No 28
 43%
9Are you aware you can have a telephone consultation with the duty doctor?
     Yes50
 76%
     No 15
 23%
10If you had a telephone consultation, was the GP able to deal with your problem by phone?
     Yes48
 73%
     No 17
 26%
11Would you use the telephone consultation service again?
     Yes51
 78%
     No 14
 21%
12Would you consider making a appointment for a telephone consultation in the future?
     Yes57
 87%
     No 8
 12%
13What situation would you use a telephone consultation for?
     New urgent problem30
 46%
     New routine problem14
 21%
     Follow up20
 30%
     No face to face appointments available23
 35%
     Other 5
 7%
14Overall, how satisfied are you with the care you get at this GP surgery?
     Very satisfied38
 59%
     Fairly satisfied22
 34%
     Not very satisfied1
 1%
     Not at all satisfied 3
 4%
15Are you?
     Male22
 33%
     Female 43
 66%
16How old are you?
     16-243
 4%
     25-3415
 23%
     35-4411
 16%
     45-5419
 29%
     55-648
 12%
     65-745
 7%
     75 and over 4
 6%
17Do you have any comments or suggestions on how we can make the appointment system easier for you?
 [text response - use View Comments]

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