Practice Information

Information about the organisation of the practice and the staff in the team. More...

Appointments

When the surgeries are open & how to make appointments with doctors and nurses. More...

Clinics and Services

We have a range of services from Travel Clinics to Chronic Disease Clinics. More... 

Patient Clinical Care Survey Results 2012 / 2013

The results so far are shown below.

Total responses: 92

1Gender
     Male33
 35%
     Female 59
 64%
2Age
     16-249
 9%
     25-3418
 19%
     35-4415
 16%
     45-5417
 18%
     55-6419
 20%
     65-7410
 10%
     75-843
 3%
     85-891
 1%
     Over 90 00%
3The last time you saw a Doctor at the surgery how good was the Doctor at each of the following?
3 a)Giving you enough time?
     Very good54
 58%
     Good28
 30%
     Neither good nor poor4
 4%
     Poor2
 2%
     Very poor00%
     Doesn't apply 4
 4%
3 b)Asking about your symptoms?
     Very good44
 47%
     Good37
 40%
     Neither good nor poor5
 5%
     Poor2
 2%
     Very poor00%
     Doesn't apply 4
 4%
3 c)Listening?
     Very good52
 56%
     Good26
 28%
     Neither good nor poor7
 7%
     Poor2
 2%
     Very poor00%
     Doesn't apply 5
 5%
3 d)Explaining tests and treatments?
     Very good47
 51%
     Good28
 30%
     Neither good nor poor5
 5%
     Poor5
 5%
     Very poor00%
     Doesn't apply 7
 7%
3 e)Involving you in decisions about your care?
     Very good49
 53%
     Good27
 29%
     Neither good nor poor7
 7%
     Poor2
 2%
     Very poor00%
     Doesn't apply 7
 7%
3 f)Treating you with care and concern?
     Very good52
 56%
     Good29
 31%
     Neither good nor poor6
 6%
     Poor1
 1%
     Very poor1
 1%
     Doesn't apply 3
 3%
3 g)Taking your problems seriously?
     Very good53
 57%
     Good27
 29%
     Neither good nor poor6
 6%
     Poor3
 3%
     Very poor00%
     Doesn't apply 3
 3%
4Did you have confidence and trust in the Doctor you saw?
     Yes, definitely68
 73%
     Yes, to some extent18
 19%
     No, not at all1
 1%
     Don't know/can't say 5
 5%
5Do you know we have a duty doctor system where you can discuss medical emergencies etc, with a Doctor over the phone?
     Yes69
 75%
     No 23
 25%
6Have you used the duty doctor system?
     Yes (go to Q7)49
 53%
     No (go to Q9) 43
 46%
7How easy did you find getting through to speak to the duty Doctor or for your medical emergency to be dealt with on the same day?
     Haven't tried8
 9%
     Very Easy26
 29%
     Fairly Easy18
 20%
     Not very Well4
 4%
     Not at all Well3
 3%
     Don't know 29
 32%
8Did you feel happy with the treatment you received over the phone from the Doctor?
     Yes, definitely27
 30%
     Yes, to some extent17
 19%
     No, not at all3
 3%
     Don't know/can't say 41
 46%
9How easy is it for you get an appointment with a Practice Nurse at the surgery?
     Haven't tried23
 25%
     Very22
 23%
     Fairly26
 28%
     Not very11
 11%
     Not at all3
 3%
     Don't know 7
 7%
10Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following?
10 a)Giving you enough time?
     Very good37
 40%
     Good26
 28%
     Neither good nor poor4
 4%
     Poor1
 1%
     Very poor1
 1%
     Doesn't apply 23
 25%
10 b)Asking about your symptoms?
     Very good32
 34%
     Good27
 29%
     Neither good nor poor5
 5%
     Poor00%
     Very poor1
 1%
     Doesn't apply 27
 29%
10 c)Listening?
     Very good33
 36%
     Good27
 29%
     Neither good nor poor5
 5%
     Poor00%
     Very poor1
 1%
     Doesn't apply 25
 27%
10 d)Explaining tests and treatments?
     Very good33
 35%
     Good20
 21%
     Neither good nor poor10
 10%
     Poor00%
     Very poor1
 1%
     Doesn't apply 28
 30%
10 e)Involving you in decisions about your care?
     Very good32
 34%
     Good22
 23%
     Neither good nor poor10
 10%
     Poor00%
     Very poor1
 1%
     Doesn't apply 27
 29%
10 f)Treating you with care and concern?
     Very good36
 39%
     Good24
 26%
     Neither good nor poor6
 6%
     Poor00%
     Very poor1
 1%
     Doesn't apply 25
 27%
10 g)Taking your problems seriously?
     Very good34
 37%
     Good24
 26%
     Neither good nor poor7
 7%
     Poor00%
     Very poor1
 1%
     Doesn't apply 25
 27%
11In general, how satisfied are you with the care you get at the Surgery?
     Very57
 61%
     Fairly30
 32%
     Neither satisfied nor dissatisfied3
 3%
     Quite dissatisfied1
 1%
     Very dissatisfied 1
 1%
12Would you recommend the Surgery to someone who has just moved to your local area?
     Yes66
 72%
     Might15
 16%
     Not sure4
 4%
     Probably not3
 3%
     Definitely not2
 2%
     Don't know 1
 1%
13Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problems?
     Yes (go to Q14)67
 72%
     No 25
 27%
14In these discussions...
14 a)Did the Doctor or Nurse take notice of your views about how to deal with your health problem?
     Yes68
 76%
     No2
 2%
     Don't know4
 4%
     N/A 15
 16%
14 b)Did the Doctor or Nurse give you information about the things you might do to deal with your health problem?
     Yes68
 76%
     No4
 4%
     Don't know2
 2%
     N/A 15
 16%
14 c)Did you and the Doctor or Nurse agree how best to manage your health problem?
     Yes63
 72%
     No5
 5%
     Don't know4
 4%
     N/A 15
 17%
14 d)Did the Doctor or Nurse give you a written document about the discussions you had about managing your health problem?
     Yes35
 39%
     No32
 35%
     Don't know2
 2%
     N/A 20
 22%
14 e)Would you have liked a written plan summarising your discussion with the Doctor or Nurse?
     Yes41
 46%
     No22
 24%
     Don't know5
 5%
     N/A 21
 23%
14 f)Did the Doctor or Nurse ever mention that you had something called a care plan?
     Yes21
 23%
     No47
 52%
     Don't know6
 6%
     N/A 15
 16%
15Please use the space below to provide any extra information that you like/dislike about the Clinical care you received from a Doctor or Nurse.
 [text response - use View Comments]

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