Practice Information

Information about the organisation of the practice and the staff in the team. More...

Appointments

When the surgeries are open & how to make appointments with doctors and nurses. More...

Clinics and Services

We have a range of services from Travel Clinics to Chronic Disease Clinics. More... 

Practice

Zero Tolerance Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

Computer Records

Your registration details and medical notes that we make in surgery are held on our computer. We are registered under the Data Protection Act and no one outside the practice has access to data identifiable to you. If you wish to see your computer-held record, please write to our Practice Manager.

Confidential Policy

We provide a confidential service to all our patients, including those under 16. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Anything you say to any member of our team will remain confidential and not be passed on to any one else, others of that team - including other family members, parents or carers – without your permission.

Your visit to the Contraception and Sexual Health Service is confidential unless you are being harmed or abused under the age of 16.

Children and vulnerable adults

We have a professional, legal and moral obligation to report suspicions of neglect or abuse of children or vulnerable adults to the relevant authorities. We will do all we can to involve parents and carers in this process but there may be times when this proves impractical.

TMA Patient Information Sharing, Care.Data,  Summary Care Records and Connect Care

Summary Care Records

Certain parts of patient medical records will be shared within the NHS to provide effective care to patients outside their GP practice. 

This will enable health care professionals to have quicker access to information about any medicines or allergies/bad reactions a patient may have had.

The summary care record will contain Name, Date of Birth, NHS number, repeat medications and

Information can only be accessed by an NHS professional that holds an NHS smart card with a chip and passcode. 

People accessing information can only see parts that are relevant to their job. Health care staff will ask for a patient's permission every time they need to look at the summary care record. 

If the patient is unable to be asked, i.e. they are unconscious, the health care professional may look into the record if it is for the good of the patient but a note will be places in the medical records to show this.

Download our forms below:

Care Data Records

NHS organisations share information about the care that is received to those who plan health and social care services, as well as approved researchers and organisations outside the NHS, if they will benefit patient care. Information on patient care is brought together from multiple NHS organisations to compare how the care is provided from area to area and what works best.

Care data use information such as postcodes/NHS number to patient records from different areas. This is performed on a secure system so that identity is protected. Details that could identify patients are removed before it is made available to others.

Care data will sometimes release confidential information to approve researchers, if this is allowed by law and meets the strict rules that are in place to protect privacy.

Information provided will help to find effective ways of preventing, treating and managing illnesses. It will help to improve services and reflect the needs of local patients.

Download our opt out form below:

Connect Care

Connect care is a secure, local, electronic care record that makes existing information about your health and care more readily available anywhere you receive care. 

Your health and care records usually move around by letter, email, fax or phone. At times this can delay information sharing which can impact decision making and slow down treatment. With connect care, authorised staff involved in your care will have faster access to important information about you, on a need to know basis.

This will help them provide you with the most timely and efficient care, especially when care is  unplanned, an emergency, or during the evenings and weekends.

The GP surgery will upload information onto the connect care record. This will be diagnoses', medication, allergies, investigation reports and any information that is coded onto your health record.

You are able to opt out from the GP surgery uploading your health information by completing an 'opt out' form in surgery.

You are also able to opt out from all organisations uploading your health information into connect care by completing the 'opt out' form at

www.lewishamandgreenwich.nhs.uk/connectcare

Telephone Calls

All telephone calls to and from Gallions Reach Health Centre are recorded for medico-legal purposes.

Chaperone Policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Where ever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please write to the Practice Manager.

Download our Chaperone Policy

Disabled Access

Our health centre has suitable access for disabled patients, and all the patient areas including waiting room, consulting rooms and some toilets have wheelchair access. A hearing loop is in place at the front reception desk.

A wheelchair is available at reception. Designated disabled parking spaces are located nearest to the entrance to the Health Centre.

Complaints

Thamesmead Medical Associates are committed to give the best service possible. However, there may be times when you feel this has not happened.

In the event that you feel that a complaint is necessary please put your complaint in writing and address it to Mrs Tinashe Magwenzi, Practice Manager at Gallions Reach Health Centre who will ensure that it is fully investigated, as thoroughly and as speedily as possible.

A full copy of the complaints procedure can be obtained on request.
Thamesmead Medical Associates welcome Comments and Suggestions. Please put your comments or suggestions in writing and address to Practice Manager.

Download our Complaints Procedure

Named Accountable GP

We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

GP Earnings

The average pay for GPs working in Thamesmead Medical Practice in the financial year 16/17 was £70,990 before tax and National Insurance. This is for 5 full time GPs and 5 part time GPs, and 1 part time locum GP who worked in the practice for more than six months.

Additional Services

Amber Project – is a new service to support parents who are worried that their relationships at home are unhealthy and that is affecting their family. If you are worried that a partner or family member is treating you badly, this could be a form of domestic abuse. The Amber project offers sessions that will vary according to your needs, but are likely to cover things such as:

  • Learning about the difference between health and unhealthy relationships.
  • Talking about your safety at home, at work and in the community if your partner is abusing you.
  • Assessing with you the impact of the domestic abuse on you and your child.
  • Learning about positive parenting and helping you to become more confident about your parenting ability.
  • Improving your self-esteem within your family and/ or relationships.
  • Helping you make positive and healthy choices.
  • Exploring different services in the community that can help you and your family.

To make first appointment with The Amber project, phone 07920210060 and leave your name and contact details, you can also email amberproject@barnardos.org.uk.

 

Feel Good Co-Operative – Feel-good offers services to help you unwind and relax through affordable therapies like, Massage, Reflexology, Shiatsu. These services are available at both Gallions Reach and Herons gate Medical Centre; you can book treatment at a cost of £15 per hour. Please not that we require 24 hours’ notice of cancellation otherwise a charge will apply for the missed session. To find out more or to book a treatment call 07908034081,email is feelgoodcoop@hotmail.co.uk or go to www.feelgoodco-op.org.uk.

 

Alcohol Screening and Brief Intervention Service – We offer a free alcohol screening service to all patients, Our Alcohol worker will help in giving advice in regards to drinking alcohol safely. If you find you drink alcohol when you are stressed, would you like support to reduce the amount of alcohol you drink? Is your drinking affecting your relationship or your employment? Our brief intervention service offers one to one support in regards to safe drinking; you can speak to a member of staff in reception or your GP who will refer you.