Online Services

Access Online Services

If you have already registered to use Patient Access, click the button above to access online services.

*This service is only available to patients above 16 years of age *

patient access


Register For Online Services

If you are not yet registered for online access, all you need to do is register by clicking the above link, complete the online form and then once you have registered you will then need to come in and see one of our dedicated receptionists with an official photo ID and they will process your application and provide you with full access.

do it online


Online Appointment Booking and Repeat Prescription Ordering

You can now book, change and cancel appointments, as well as requesting repeat medication online via Patient Access, which is a secure network that allows you to book appointments two weeks in advance with all our doctors. All you need to do is register your interest with one of our dedicated reception staff and they will process your application and issue you with a unique log in and password.

EMIS Access will give you a facility to send repeat prescription requests to the surgery. We will still require 2 working days to process requests. You can monitor the progress of your request via your EMIS Access Homepage.

Please remember to say where you wish to collect your repeat prescription from i.e. Reception, Jaypharm, Morrison’s, Whinchat or First Care.

With this facility, you are also able to view your medical records online; currently you are able to see the summary of your record, medication and allergies.

You are also able to book appointment online with this facility.

Reasons for Appointment

We would ask that you enter a reason for your appointment in the box provided when booking an appointment this gives us the opportunity to ensure that it is appropriate for you to see the doctor rather than a nurse. Please be assured that all details entered are secure and cannot be intercepted.

Our practice has a strict confidentiality policy.

Missed Appointments

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone to cancel it or cancel it on-line. This will allow us to offer the appointment to another patient. We realise that there are valid reasons for not attending however; we will be monitoring such occurrences on a regular basis.

If you miss an appointment more than 3 times in one year, we will remove your ability to use
Patient Access, however you will still be able to book appointments with our receptionists


Do not book appointments for medicals online, please phone reception to make your appointment.

Do not book nurse appointments online, please phone reception to make your appointment.

Doctors' Appointments Nurse Appointments
Suspected Illness Cervical Smears
Illness Pill Checks / Contraceptive Advice
Follow up Consultations Ear Syringes, removal of stitches
Medical Reviews Travel Vaccinations
  Diabetic Clinic
  Antenatal Clinic

Inappropriate Use

We monitor the use of this service and we are sure that you will find it useful. However if we find that there is any abuse of the service, we will revoke your access to the service. You will then have to order your prescription in the normal way by coming to reception. We would consider that making multiple requests for medication when it is not due to be an abuse of the system.

Your Responsibility

The practice will take every measure to ensure that your EMIS Access application is secure. It is your responsibility to ensure that your EMIS Access account remains this way. You are able to terminate or reset your EMIS Access account at any time by contacting the surgery in writing. You may wish to do this if you think someone else knows your logging in details or if you have shared details with a family member or partner and no longer wish them to know these details.

Please note that the practice does not manage the EMIS Access Website and therefore cannot provide help with using EMIS Access. Help screens are provided on the Website.

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

Registration Process:

  • Click here to download the Patient Access guidance and application form or alternatively collect the form from the practice. Please read the guidance carefully. You will need to call in to the Practice, in person with the application form and appropriate documents. If all documents are in order you will be given your own unique Patient Access registration details. We cannot give this information to others acting on your behalf. This service is only available to those above the age of 16.
  • Click on 'create your account'.
  • Enter your personal registration details exactly as they appear on the registration form. If the information does not match, your registration will not be accepted. There is a help section for any problems that you may encounter.

Please note that you are now able to view a summary of your medical records online. This will contain basic information such as allergies and current medication

Gallions Reach Health Centre - Bentham Road, London, SE28 8BE
  • Telephone 020 8333 5000
Heronsgate Medical Centre - 1A Goosander Way, London, SE28 0ER
  • Telephone 020 8333 5050
Website supplied by Oldroyd Publishing Group
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