Our Mission Statement
"To improve the health, well-being and lives of those we care for"
The Doctors, nurses and all staff are committed to the provision of High Quality Patient Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, supported by a clear focus on customer service. Put simply, we employ a “One Vision, One Voice” approach; to work hand in hand with our patients to meet a common objective of meeting the health needs of the patient population.
To achieve this we will:
- Listen to and understand the needs of our patients, and wherever possible reflect those needs on our services;
- Provide an environment which is clean, safe, and conducive to high quality patient care;
- Provide urgent appointments that enable patients, as a minimum, to talk to a Clinician via phone on the day;
- Offer patients, with on-going health issues, a clinical programme, jointly owned by the practice and patient, to ensure that their reviews and medications are managed effectively;
- Ensure that clinical and non-clinical staff partake in Continuous Professional Development, ensuring we practice in accordance with national guidelines, recognise best practice, enable our patients and the Practice to benefit from continuous improvement and working with the wider healthcare environment to deliver innovative solutions
- Provide excellent customer service, by ensuring we respond to you in an open, caring and timely fashion and importantly keep our promises;
- Utilise available technology to enable all our clinical staff to respond effectively to your healthcare needs;
- Ensure your prescription when already on "repeat" is ready for collection in 48 hours or where there is an issue contact you to advice of any delay;
- Provide non-NHS services in a timely fashion against an agreed tariff;
- Regularly communicate with you on Surgery performance;
- Respond quickly and pro-actively to any concerns you may have about the service you receive from us.
- We will ensure your religious and cultural beliefs are respected.
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Where ever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to view a copy of our chaperone policy please click on the link below. If you have any questions or comments regarding the policy please speak to a member of staff alternatively, you can write to the Practice Manager.
Click to download our Chaperone Policy
Named Accountable GP
We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team. You are able to book an appointment with any GP at the practice.
The average pay for GPs working at Thamesmead Medical Associates in the financial year 18/19 was £75,000 before tax and National Insurance. This is for 4 full time GPs and and 1 full time locum GP who worked in the practice for more than six months.