All our staff are trained and dedicated in serving you, therefore you will be given courtesy and respect at all times. In turn, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect.
Our reception staff endeavours to help and direct you to the best possible service and in doing so they need to manage the expectations and demands placed upon the practice with the resources available. On occasions they may direct you to other healthcare providers within the practice or external. All practice staffs are bound by strict data protection laws, they will ask you the reason for your appointment or telephone request; this is to enable them to place you with the correctly qualified and experienced clinician as some clinicians have specialities in certain areas.
We have a zero tolerance approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. We respectfully advise you that abuse and violence will not be tolerated. If a patient or anyone a patient brings with them to the Practice or via telephone is abusive, aggressive or violent towards our staff and/or other patients, the police will be called, you and your household will be immediately removed from our Practice list.